50 MCQs on Unit 1 Communication Skills – Class 12 Employability Skills
🔹 Section A: Communication Concepts (1–10)
1. Why is communication called a two-way process?
(a) Because only the sender sends messages
(b) Because both sender and receiver exchange information and feedback ✅
(c) Because it involves only speaking
(d) Because it uses symbols
2. Which situation best represents effective communication?
(a) Sender speaks loudly
(b) Receiver listens but does not respond
(c) Receiver understands message and gives feedback ✅
(d) Sender uses difficult words
3. What is the role of feedback in communication?
(a) To interrupt the sender
(b) To confirm understanding of the message ✅
(c) To end communication
(d) To confuse the receiver
4. A message is said to be effective when it is:
(a) Lengthy and detailed
(b) Emotional
(c) Clear, concise and accurate ✅
(d) Complex
5. Which of the following is an example of ineffective communication?
(a) Giving exact time and date
(b) Using measurable data
(c) Giving vague information like “some work is done” ✅
(d) Giving brief message
6. Which factor improves global communication?
(a) Speaking loudly
(b) Knowing multiple languages ✅
(c) Writing long sentences
(d) Using symbols only
7. Which of the following is NOT a component of communication?
(a) Sender
(b) Receiver
(c) Feedback
(d) Silence ✅
8. Communication breakdown occurs due to:
(a) Active listening
(b) Clear message
(c) Lack of listening skills ✅
(d) Proper feedback
9. Which of the following best explains ‘accurate communication’?
(a) Emotional message
(b) Factual and verifiable message ✅
(c) Long explanation
(d) Casual talk
10. Why are communication skills important in the workplace?
(a) To impress others
(b) To communicate effectively with people and customers ✅
(c) To avoid interaction
(d) To reduce work
Unit 1 Communication Skills
🔹 Section B: Clear, Concise, Accurate (11–18)
11. Which statement is the most clear?
(a) I will come late
(b) I will come sometime tomorrow
(c) I will come at 10 AM tomorrow ✅
(d) I may come
12. Which statement is concise?
(a) Long explanation with details
(b) Short and to the point message ✅
(c) Emotional message
(d) Repeated message
13. Which statement is accurate?
(a) Most students passed
(b) Around many passed
(c) 80% students passed the exam ✅
(d) Some students passed
14. Which of the following combines clarity and accuracy?
(a) Work is almost done
(b) Work is done properly
(c) 90% of the work is completed today ✅
(d) Work will be done
15. Why should communication be concise?
(a) To confuse others
(b) To save time and deliver message effectively ✅
(c) To increase length
(d) To add details
16. Which is NOT a characteristic of an ideal message?
(a) Clear
(b) Concise
(c) Emotional overload ✅
(d) Accurate
17. A vague statement leads to:
(a) Better understanding
(b) Confusion ✅
(c) Clarity
(d) Accuracy
18. Which sentence is NOT concise?
(a) You may come late
(b) You may come late because many employees come late and it is a concern ✅
(c) Come late
(d) You can come late
Unit 1 Communication Skills – Important question answer
🔹 Section C: Active Listening (19–30)
19. Active listening includes:
(a) Hearing only
(b) Understanding and responding ✅
(c) Ignoring
(d) Speaking more
20. Why is eye contact important in communication?
(a) Shows anger
(b) Shows attentiveness and interest ✅
(c) Shows dominance
(d) Shows confusion
21. Which action shows poor listening?
(a) Nodding
(b) Maintaining eye contact
(c) Checking phone repeatedly ✅
(d) Asking questions
22. What does ‘empathy’ mean in listening?
(a) Ignoring speaker
(b) Understanding speaker’s feelings ✅
(c) Giving orders
(d) Interrupting
23. Which is an example of distraction?
(a) Listening carefully
(b) Phone ringing during conversation ✅
(c) Asking questions
(d) Taking notes
24. Which of the following improves listening?
(a) Multitasking
(b) Removing distractions ✅
(c) Interrupting
(d) Ignoring speaker
25. What happens if listening is poor?
(a) Better communication
(b) Communication breakdown ✅
(c) Faster understanding
(d) Strong relationships
26. Which stage involves recalling information?
(a) Receiving
(b) Understanding
(c) Remembering ✅
(d) Responding
27. Which stage involves judging the message?
(a) Receiving
(b) Evaluating ✅
(c) Responding
(d) Remembering
28. Which stage involves replying to the speaker?
(a) Receiving
(b) Responding ✅
(c) Evaluating
(d) Understanding
29. Which is NOT a stage of active listening?
(a) Receiving
(b) Understanding
(c) Ignoring ✅
(d) Responding
30. Active listening helps to:
(a) Increase conflict
(b) Solve problems and build relationships ✅
(c) Avoid communication
(d) Delay response
Unit 1 Communication Skills – Download Book PDF
🔹 Section D: Barriers & RESPECT (31–38)
31. Pre-occupation affects listening by:
(a) Improving focus
(b) Reducing attention ✅
(c) Increasing clarity
(d) Enhancing memory
32. Noise in communication leads to:
(a) Better understanding
(b) Misinterpretation of message ✅
(c) Clear message
(d) Active listening
33. Bias in communication comes from:
(a) Future plans
(b) Past experiences ✅
(c) Language
(d) Books
34. Which is a personal barrier?
(a) Noise
(b) Preconceptions about others ✅
(c) Environment
(d) Technology
35. In RESPECT, ‘R’ stands for:
(a) Respond
(b) Remove distractions ✅
(c) Repeat
(d) React
36. In RESPECT, ‘P’ stands for:
(a) Pause
(b) Pay attention ✅
(c) Perform
(d) Predict
37. In RESPECT, ‘T’ stands for:
(a) Talk
(b) Tune yourself to speaker’s timing ✅
(c) Think
(d) Teach
38. Which is the best way to overcome distractions?
(a) Ignore them
(b) Remove them physically ✅
(c) Accept them
(d) Increase them
Unit 1 Communication Skills
🔹 Section E: Grammar & Sentences (39–50)
39. A sentence must have:
(a) Words only
(b) Complete meaning ✅
(c) Punctuation only
(d) Symbols
40. Which is a correctly capitalised sentence?
(a) she lives in delhi
(b) She lives in Delhi ✅
(c) She lives in delhi
(d) she lives in Delhi
41. Which sentence is punctuated correctly?
(a) Where are you going.
(b) Where are you going? ✅
(c) Where are you going!
(d) Where are you going,
42. Which word is a noun?
(a) Run
(b) Beautiful
(c) India ✅
(d) Quickly
43. Which word is a verb?
(a) Run ✅
(b) Blue
(c) Delhi
(d) Quickly
44. Which word is an adjective?
(a) Run
(b) Quickly
(c) Blue ✅
(d) India
45. Which word is an adverb?
(a) Blue
(b) Run
(c) Quickly ✅
(d) India
46. Which is a conjunction?
(a) Under
(b) And ✅
(c) Wow
(d) In
47. Which is a preposition?
(a) And
(b) Wow
(c) Under ✅
(d) But
48. Which sentence is in active voice?
(a) The work was done by him
(b) He completed the work ✅
(c) The work is completed
(d) The work was being done
49. Which sentence is in passive voice?
(a) She wrote a letter
(b) A letter was written by her ✅
(c) She is writing
(d) She writes
50. Which sentence is imperative?
(a) I am going to school
(b) Are you coming?
(c) Close the door immediately ✅
(d) What a beautiful day!
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Published on : April 3, 2026 | Updated on : April 3, 2026
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