Class 11 Employability Skills Unit 1 Communication Skills NCERT Solution

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Class 11 Employability Skills Unit 1 Communication Skills NCERT Solution

Unit 1 Communication Skills – III

Session 1: Introduction to Communication

A. Multiple choice questions

1. What is the purpose of communication?

(a) Inform (tell someone about something)
(b) Influence (get someone to do something you want)
(c) Share thoughts, ideas, feelings
(d) All of the above

Answer: (d) All of the above

2. Which of the following method is used to receive information from the sender?

(a) Listening
(b) Speaking
(c) Telling
(d) Writing

Answer: (a) Listening

3. By which action can a sender send his or her messages?

(a) Listening
(b) Speaking
(c) Sleeping
(d) None of the above

Answer: (b) Speaking

B. Match the Following

Column A (Communication Barriers)Column B (Examples)
1. LanguageA. Taking an official call on your mobile where the mobile phone reception is poor. 
2. EmotionalB. Hugging a person in a foreign country where such an act is rude and disrespectful.
3. EnvironmentalC. Talking in Hindi when others know only German.
4. CulturalD. Teacher is too angry and is not willing to accept any reason from a student who is late for an examination. 

Answer:
1 – C,
2 – D,
3 – A,
4 – B

C. Subjective question

1. Write down the seven factors affecting perspectives in communication. Provide examples, explaining how each factor affects communication.

Answer:

ClearBe clear about what you want to say and write.
ConciseUse simple words and say only what is needed.
ConcreteUse exact words, phrases, Use facts and figures.
CorrectUse correct spellings, language and grammar.
CoherentYour words should make sense and should be related to the main topic.
CompleteYour message should have all the needed information. 
CourteousBe respectful, friendly and honest.

Session 2: Verbal Communication

A. Multiple choice questions

1. Choose the correct example of oral communication.

(a) Reports
(b) Newspapers
(c) Face-to-face interaction
(d) Notes

Answer: (c) Face-to-face interaction

2. What are the words we should use when we communicate verbally?

(a) Use straight words
(b) Use simple words
(c) Use precise words
(d) Use fixed words

Answer: (b) Use simple words

3. Why do we send emails?

(a) To communicate information
(b) To share documents and files
(c) To talk to each other
(d) Both (a) and (b)

Answer: (d) Both (a) and (b) 

B. Subjective question

1. Write down the different types of verbal communication with examples of each.

Answer: Different types of verbal communication are –

Types, Description, and ExamplesTypes, Description and Examples
Oral or Spoken Communication:Communication which involves talking.Face-to-face conversation: When you can see the listener.For example, group discussion, talking to family members at home, public speeches, etc.Talking on a phone: This is for personal and official communication.Classroom teaching, business meetings and public speeches: one person talks to many others at once.
Written Communication:Communication which involves written or typed words. Writing on paper: letters, notes, etc.SMS (Short Message Service): These can be sent through a phone to a person or a group.e-Mail: e-mail can be used to send messages to a person or to a group. E-mail can be used to share news, thoughts, documents and files (including photos, videos, music, etc.).Printed books and newspapers

Session 3: Non-verbal and Visual Communication

A. Multiple choice questions

1. Which of these is a positive (good) facial expression?

(a) Staring hard
(b) Nodding while listening
(c) Wrinkled forehead
(d) Looking away from the speaker

Answer: (b) Nodding while listening

2. What does an upright (straight) body posture convey or show?

(a) Shyness
(b) Fear
(c) Confidence
(d) Intelligence

Answer: (c) Confidence

3. Which of these is not an appropriate non-verbal communication at work?

(a) Putting arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture

Answer: (a) Putting arm around a coworker’s shoulder

4. When you are preparing for a presentation, you should

(a) focus on the message
(b) practice hand gestures
(c) try different speaking techniques
(d) All of the above

Answer: (d) All of the above

B. Concept Understanding question

Now let’s have a recap of what you have understood by non-verbal communication. Put a ‘X’ mark against the actions below which are bad for non-verbal communication.

  • Laughing during formal communication
  • Scratching head – X
  • Smiling while speaking to a friend
  • Nodding when you agree with something.
  • Standing straight
  • Yawning while listening – X
  • Sitting straight
  • Maintaining eye contact while speaking
  • Biting nails – X
  • Firm handshake
  • Clenching jaws – X
  • Looking away when someone is speaking to you – X
  • Intense stare

C. Subjective question

1. Draw any two common signs used for visual communication.

Answer:

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