Chapter 14 Workplace Quality Measures IT Code 402 NCERT Solution

Chapter 14 Workplace Quality Measures IT Code 402 NCERT Solution

Unit 4: Maintain Healthy, Safe, and Secure Working Environment

Chapter 14 Workplace Quality Measures

A. Multiple-choice questions.


Question 1:

To provide healthy and safety working environment, every organisation must have ______.

(a) Cleanliness
(b) Filtered water
(c) Clean wash-room
(d) All of the above

Answer: (d) All of the above

Question 2:

Air pollution is mostly caused by production of the _____ in the surrounding air.

(a) dust
(b) mixture of solid particles
(c) gases
(d) All of above

Answer: (d) All of above

Question 3:

Repetitive use of muscle may feel pain in your ________.

(a) neck
(b) shoulder
(c) wrist or fingers
(d) All of the above

Answer: (a) All of these

Question 4:

The security department organisation is not responsible for ______.

(a) other safety
(b) computer system safety
(c) electrical safety
(d) transport safety

Answer: (a) other safety

Note: This department should be responsible for various security such as personal safety, computer system safety, electrical safety, transport safety, and other equipment safety.

Question 5:

For an organisation, the proper security procedures will reduce ____.

(a) liabilities
(b) insurance
(c) business revenue
(d) operational charges of the company

Answer: (a), (b) and (d)
Note: The proper security procedures will reduce liabilities, insurance
and compensation for organisation
. This will increase the business revenue and will reduce the operational charges of the company.

Question 6:

Do not wear _____ when working with machines.

(a) jewellery
(b) safety glasses
(c) masks
(d) gloves

Answer: (a) jewellery
Note: Do not wear loose clothing or jewellery when working with machines.

Question 7:

Sore lower back is caused due to _____.

(a) reaching forward frequently
(b) no lumbar support
(c) no upper back support from chair
(d) reaching forward for long periods

Answer: (b) no lumbar support

Question 8:

What should you do with the problem of dry eyes?

(a) Forget to blink
(b) Rest eyes periodically and do simple eye exercises
(c) Do exercise
(d) Blink the eyes

Answer: (b) Rest eyes periodically and do simple eye exercises
Note: Dry eyes happens when you forget to blink.

Question 9:

If light is coming directly behind or in front of you then you may suffer from _____.

(a) eye strain
(b) sore eyes
(c) dry eyes
(d) eye strain and sore eyes

Answer: (d) eye strain and sore eyes


Unit 4. Maintain Healthy, Safe and Secure Working Environment

Chapter 14 Workplace Quality Measures


B. Fill in the blanks.


Question 1:

Air and water pollution can be analysed by using – physical, _____ and ______ analysis.

Answer: chemical ,biological

Question 2:

The PH value of the water can be measured through _____ analysis.

Answer: chemical

Question 3:

The _____ indicators are used to monitor the health of the ecosystem.

Answer: microbial

Question 4:

Ergonomics is the science concerned with _____ and arranging things.

Answer: designing

Question 5:

Working with wrists extended too much repetition can cause _____.

Answer: arching wrists

Question 6:

The repetition of a seemingly _____ task over a while can cause an injury.

Answer: innocuous

Question 7:

If a cord or wire will cross a pathway safety it should be mark it with _____.

Answer: hazard tape

Question 8:

Loose cords and wires can cause ______.

Answer: electrical hazards

Question 9:

Glare and ______ on the screen should be prevented.

Answer: reflections

Question 10:

The keyboard should have a matt surface to avoid _____ glare.

Answer: reflective


Unit 4. Maintain Healthy, Safe and Secure Working Environment

Chapter 14 Workplace Quality Measures


C. State whether the following statements are True or False.


Question 1:

The work environment of the organisation must be free from hazards and risk.

Answer: True

Question 2:

Practice a no vehicle day in every week to avoid air pollution.

Answer: True

Question 3:

Applying ergonomics can improve performance and productivity.

Answer: True

Question 4:

Wear rings, watches and necklaces while working on the computer.

Answer: False

Question 5:

Never touch or try repairing any electrical equipment or circuits with wet hands.

Answer: True

Question 6:

Unplug all power sources and cables from computer while working on computer.

Answer: True

Question 7:

Occupational overuse syndrome, also known as repetition strain injury.

Answer: True

Question 8:

The work chair must be stable and allow the user to move easily.

Answer: True

Question 9:

Artificial lighting from computer screens can cause sleeping problems.

Answer: True

Question 10:

The keyboard and mouse should not be kept at the same level.

Answer: False


Unit 4. Maintain Healthy, Safe and Secure Working Environment

Chapter 14 Workplace Quality Measures


D. Answer the given questions.


Question 1:

  1. What causes the water pollution?
  2. What is occupational overuse syndrome?
  3. What are musculoskeletal problems?
  4. What cautions to be taken while working on the computer?
  5. Why there is no right way to use a laptop?
  6. What causes eye strain and how to avoid it?
  7. What type of display screen is suitable to work
    on computer?
  8. What type of keyboard is suitable to work on computer?

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